KEYWORDS:
Provider Outreach, Provider Recruitment, Provider Retention, Technology, Program Evaluation, Private Provider Enrollment
BACKGROUND:
The Riverside County Immunization Registry set a goal to enroll 100% of its more than 300 eligible private providers within four years. To achieve this goal, a Provider Management Database (PMDB) was developed. Its purpose was to organize a high volume of provider information, provide a reliable follow-up system, and serve as a program evaluation tool.
OBJECTIVE:
To illustrate how a PMDB accelerates provider enrollment, facilitates long-term retention, and serves as a tool for program and staff evaluation.
METHOD:
The PMDB was designed to capture all relevant provider data including contact information, enrollment status, physician and user names, follow-up notes, and Help Desk history. The Outreach Planner tool accelerates provider enrollment by enabling rapid identification of non-enrolled providers in a specified city. The Clinic Profile report displays all provider data at-a-glance, and serves as the basis for a follow-up reminder system. Other features include Help Desk call tracking, committee management, mailing label generation, and more than 30 reports for program and staff evaluation.
RESULT:
The PMDB has enabled registry staff to enroll 33% of eligible private providers during its first year. At the current rate, we expect to reach our goal of 100% eligible private provider enrollment within four years of beginning recruitment. The PMDB has been distributed throughout California to assist other regional registries with provider management and program evaluation.
CONCLUSION:
The PMDB is an excellent tool for accelerating provider enrollment, facilitating long-term retention, and providing data for program and staff evaluation.
LEARNING OBJECTIVES:
1) Describe the basic design of a PMDB, and 2) Explain how a PMDB can accelerate provider enrollment, facilitate long-term retention, and act as a tool for program and staff evaluation.
Handout (.ppt format, 1783.0 kb)
Back to Provider Recruitment Planning
Back to The 2003 Immunization Registry Conference (October 27-29, 2003)