Camelia (Crowne Plaza Ravinia)
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A9: HELP! -- Marketing the Registry Through Support | |||
| This session will describe how the use of Help Desk Support can be an important element in strengthening Immunization Registries. The session will look at the experience of registries in Michigan, California and New York. It will examine Help Desk operations and training implications. It will also look at customer service and office efficiency. | |||
| Learning Objectives: Apply the use of helpdesk support in an immunization registry.
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| Moderator: | Ron Van Duyne | ||
| 1:30 PM | Introductory Remarks | ||
| 1:45 PM | Discussion | ||
| 2:00 PM | 3858 | Registry Integration Achieved Through Support Maureen K. Murphy, Amanda Wilson, Katie Reed, Laurie Kenyon, Susan Maute, Sheila Allard | |
| 2:15 PM | 3829 | Using a Help Desk Database to Identify Training Issues, Improve Customer Service, and Increase Office Efficiency* Jennifer K. West, Letty D. Cherry, AliceAnn Crandall | |
| 2:30 PM | 3735 | Assisting Registry Users Across the State: Operating a Helpdesk Laura Z. Korten, Melissa A. Vest, Karen McGettigan | |
The 2003 Immunization Registry Conference (October 27-29, 2003) of CDC