Tuesday, October 19, 2004 - 1:55 PM
2
Managing Provider Recruitment and Participation through an Immunization Registry
Tim Neely, Immunization Program, West Virginia Department of Health and Human Resources, 350 Capitol St, Room 125, Charleston, WV, USA and Kenny M. Grimm, Scientific Technologies Corporation, 67 E. Weldon Ave. #110, Phoenix, AZ, USA.
BACKGROUND:
Integrating multiple data sources for tracking provider involvement in SIIS, including recruitment, training, help desk calls, user group attendance, and data submission, increased efficiency in the West Virginia Registry Project. WV implemented a module within their registry to help organize and manage the provider recruitment process.
OBJECTIVE:
There are two key purposes for tracking all registry staff activity in a single application. One is to coordinate registry activities by creating a single source for tracking provider information including provider profile, recruitment and training status, help desk calls, and ongoing data submission. A second purpose is to provide an easy method for quantifying registry staff productivity
METHOD:
Metrics relating to help desk staff were collected before and after implementation of this module. Measurements include help desk call turn around time; number of recruitment, follow-up, and help desk calls completed; number of training sessions and user groups held; number of providers trained; number of providers submitting data.
RESULT:
The transition to a single data source for tracking registry efforts facilitated better program management, increased productivity, and easier identification of resource needs. Manpower required for tracking and reporting were reduced, help desk calls were responded to more quickly, and more training sessions and user group meetings were completed.
CONCLUSION:
Limited human resources in an immunization program can be maximized by reducing data sources used for tracking provider recruitment, training, help desk calls, and data submission. The reduction in time required for tracking and reporting allows staff to focus more on customer service.
LEARNING OBJECTIVES:
Workshop attendees will learn how use of a single integrated source for tracking registry activity streamlined the help desk function and increased efficiency in recruitment and training efforts.
See more of Customer Satisfaction: Enhancements that Impact Provider Recruitment
See more of The 2004 Immunization Registry Conference
