BACKGROUND:
Integrating multiple data sources for tracking provider involvement in SIIS, including recruitment, training, help desk calls, user group attendance, and data submission, increased efficiency in the WV Registry Project. To increase efficiency of a small help desk staff, WV implemented a module within their registry to track all provider contacts, from the initial recruitment call to ongoing data submission. Prior to use of the provider module, separate applications were employed to monitor recruitment efforts, training and user group attendance, help desk calls, and registry use.

OBJECTIVE:
There are two key purposes for tracking all registry staff activity in a single application. One is to coordinate registry activities by creating a single source for tracking provider information include provider profile, recruitment and training status, help desk calls, and ongoing data submission. A second purpose is to provide an easy method for quantifying registry staff productivity.

METHOD:
Metrics relating to help desk staff were collected before and after implementation of integrated data systems. Measurements include help desk call turn around time; number of recruitment, follow up, and help desk calls completed; number of training sessions and user groups held; number of providers trained; number of providers submitting data.

RESULT:
Transition to a single data source for tracking registry efforts facilitated better program management and easier identification of resource needs. Manpower required for tracking and reporting were reduced, help desk calls were responded to more quickly, and more training sessions and user group meetings were completed.

CONCLUSION:
Limited human resources in an immunization program can be maximized by reducing data sources used for tracking provider recruitment, training, help desk calls, and data submission. The reduction in time required for tracking and reporting allows staff to have a greater focus on customer service.

LEARNING OBJECTIVES:
Workshop attendees will learn how use of a single source for tracking registry activity streamlined the help desk function and increased efficiency in recruitment and training efforts.