Theories and Practice of Training Medisoft Interface Users in Small Provider Offices

Learning Objectives for this Presentation:
By the end of this presentation participants will be able to:
1. Understand the challenges of training interface users.
2. Learn the theoretical framework of constructive learning.
3. Recognize the best ways to train the users within the framework.

Background:
The most common reason for not using IISs, especially among small practices, includes limited time and staff for data entry. HHCIR has developed multiple interfaces to eliminate these concerns such as the one for the Medisoft billing system, which is commonly used by smaller providers (less than 3 doctors per office). Approximately 13,000 immunization records are uploaded monthly to the registry via the Medisoft interface.

Setting:
HHCIR and provider offices in the Houston-Harris County area.

Population:
Smaller HHCIR providers who use Medisoft for billing systems in their practices.

Project Description:
Currently there are 44 small provider offices using the Medisoft interface. The trainer implemented constructive learning techniques, such as providing active learning experiences, customizing training based on the characteristics of each clinic, and inspiring the utilization of interface, to influence the user's learning.

Results/Lessons Learned:
1. To effectively utilize the theories of constructive learning, the instructors have to understand the technology level of users: what they know, what they don't know, and what misconceptions they have. Hands-on and individualized training has been effective with users.
2. The culture of the office, the commitment and availability of the staff members, and the continuous technical support influence the effective use of the interface. The trainers need to plan the training experiences based on these factors.
3. In addition, the relative advantage, compatibility, and observability of the interface could influence its adoption. Thus, interfaces should be flexible and user-friendly.