Atlantic Management Center Inc (AMCI)
Ohio ImpactSIIS Recruitment and Training for The Ohio Department of Health
1800 Diagonal Road
Suite 600
Alexandria,
VA
USA
22314
Biographical Sketch:
PROFESSIONAL
Employer: Atlantic Management Center, INC. Client: The State of Ohio
Contract: Impact Statewide Immunization Information System (SIIS) Recruitment and Training for the Ohio Department of Health (ODH).
Project Manager/Business Analyst March 2008 to Present
Responsible for Project Management, Design and Development of Contact Management System (CMS) and Software Development Lifecycle (SDLC) focusing on efficiency enhancements for tracking IIS statewide recruitment and training efforts as well as Electronic Medical Record Integration with statewide immunization information system.
Provide technical consultation, training, and support of the State of Ohio’s web-based statewide electronic patient immunization record and inventory tracking system to Ohio’s private and public healthcare community.
Employer: Atlantic Management Center, INC. Client: The State of Ohio
Contract: Impact Statewide Immunization Information System (SIIS) Recruitment and Training for the Ohio Department of Health (ODH).
Senior Analyst July 2004 to March 2008
Acting Technical liaison for HL7 and ASCII based data exchanges from disparate systems to the ImpactSIIS.
Restructured legacy training resulting in user retention levels from 31% to 89%.
Developed technical documentation, including user guides and quick reference guides.
Conducted business analysis of workflow, processes, procedures and resource availability
Employer: Atlantic Management Center, INC. Client: The State of Ohio
Contract: Impact Statewide Immunization Information System (SIIS) Recruitment and Training for the Ohio Department of Health (ODH).
Training Analyst Sept 22, 2003 to July 2004
Researched & developed marketing territory and populated customer relationship management database with qualified entities.
Initiated contact and scheduled product presentations to decision-making bodies of medical facilities within 28 Ohio counties.
Maintained relationships with 676 Total Healthcare sites, with just under 90% recruitment rate.
Conducted post implementation assessments and user evaluation.
Provided continued application support.
Employer: SmartPipes, INC July 1, 2000 to June 30, 2002
Product Support Specialist 2/Network Operation Center (NOC) & Technical Assistance Center (TAC) Supervisor
Responsible for overseeing customer service/support team, team training development, production quality assurance test lab, and overall health of internal technology resources.
Supported intranet users with software installs, system imaging, hardware set up/removal, LAN and Internet connectivity, remote access (PPTP VPN), e-mail and general availability of LAN resources.
Provided Tier 3 customer CPEs using TCP/IP troubleshooting tools and Cisco IOS to determine and isolate root cause of tunnel degradation to IPSec based VPNs and campus routing issues.
Managed project to develop a multi-skill level quality assurance test, responsible for accurately assessing production plant’s stability and performance following software installs, upgrades and service outages.