McGee & Evers Consulting, Inc
1924 NW 111th Street
Vancouver,
WA
USA
98685
Email:
jmcgee@pacifier.com
Biographical Sketch:
Jeanne McGee (PhD, Sociology, Indiana University) is a health care communications and research consultant with expertise in health literacy, the measurement and reporting of health care quality, and the development and testing of written materials, data displays, and websites that are easy for people to understand and use.
Her experience includes academic research and teaching as a faculty member at Duke University, Duke Medical Center, and the University of Oregon.
For over 20 years, her firm, McGee & Evers Consulting, Inc., has provided consulting services to a broad range of clients in the public and private sectors.
Dr. McGee has written books, journal articles, research reports, resource manuals on best practices, health care performance reports, and award-winning health information materials for consumers.
As part of the CAHPS I (Consumer Assessment of Health Providers and Systems) and CAHPS II consortia of investigators, she collaborated on ways to report CAHPS survey results and provided technical assistance to field demonstrations.
For the Centers for Medicare & Medicaid Services, Dr. McGee has produced detailed guidelines on plain language writing and graphic design to help make written material clear and effective, first as a book in 1999 (Writing and Designing Print Materials for Beneficiaries: A Guide for State Medicaid Agencies) and more recently as an updated and expanded web-based Toolkit for Making Written Material Clear and Effective (forthcoming). The forthcoming toolkit includes a step-by-step guide on using cognitive interviews with readers to improve written materials.
Dr. McGee’s recent work includes projects on web-based reporting of health care quality information, evaluation of patient decision aids, and the development and testing of materials to help employers explain evidence-based health care to employees, to help consumers understand issues of data privacy and security in electronic health records, and to help people become better informed and more actively involved in their own health care.
Dr. McGee conducts workshops, gives presentations, and serves on technical expert panels. She is a contributing author and member of the editorial board for Talking Quality, the Agency for Health Care Research and Quality’s newly revised website that provides guidance for sponsors of consumer reports on quality.