Learning Objectives for this Presentation:
By the end of the presentation, participants will be able to design a targeted intervention when immunization registry activity decreases.


Background:
Since 1998 Partners in Health Systems has managed and maintained regional registries across Upstate New York. With immunization registries, utilization and participation will rise and fall due to a variety of factors that are inherent in provider offices. What do you do to get lagging participants back up to speed? When an office encounters barriers to participation, a process of intervention must be implemented to assess the barriers and needs of the office to bring them back to a fully functional registry participant.


Setting:
New York State Regional Registries a part of New York State Immunization Information System


Population:
Over 600 participating HealthyShot users


Project Description:
Recognizing that the environment is dynamic in nature it is possible for participation to decrease or temporarily cease. Partners in Health Systems has implemented a process of designing interventions to bring the lagging office back up to speed. The intervention process involves phone calls, site visits, in-services, office flow planning and continued monitoring.


Results/Lessons Learned:
All medical offices face challenges that often results in a lack of registry participation. If recognized and caught early these offices can successfully be worked with to achieve a fully operational registry participant.