Using Clear Communication Methods to Improve Practice: Plain Language, User-Centered Design and Cognitive Interviewing

Thursday, August 11, 2011: 10:00 AM-11:45 AM
Grand B

Program for Readability In Science & Medicine (PRISM): A Model for Sparking Culture Change Around Clear Communication
Jessica Ridpath, BA and Sarah Greene, MPH, Group Health Research Institute, Group Health Cooperative, Seattle, WA


Developing HealthyHomes.Gov Through User-Centered Design
Sandra Hilfiker, MA, BA1, Xanthi Scrimgeour, MHE, BA, CHES1 and Nikki Walker, MPH, BS2, 1CommunicateHealth Inc, Northampton, MA, 2National Center for Environmental Health, Centers for Disease Control and Prevention, Atlanta, GA


Communicating with Consumers about Health Insurance Options At Healthcare.Gov
Frank Funderburk, MA, Strategic Research and Campaign Management Group, Centers for Medicare and Medicaid Services, Baltimore, MD, Diane Field, PhD, Strategic Research & Campaign Management Group, Centers for Medicare & Medicaid Services, Baltimore, MD, Mark Richards, Nanci Banks and Tanya Feinstein


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